🔧 Product Condition & Quality
Are these laptops new or used?
These laptops are certified used/refurbished and have been thoroughly tested for performance and reliability.
What is the condition of the laptops?
We grade our laptops as "A" based on cosmetic condition. All devices are fully functional regardless of grade.
Do the laptops come with original chargers and accessories?
Yes, each laptop comes with a original and compatible charger. Accessories may vary by model.
Are the batteries in good condition?
All laptops come with tested batteries holding 100% capacity.
Do these laptops have genuine Windows installed?
Yes, all Windows laptops are pre-installed with a genuine licensed copy of Windows.
🛡️ Warranty & Return Policy
Do you offer a warranty?
Yes, we offer a premium 30-day warranty. More depending on the product.
What does the warranty cover?
A premium 30-day warranty covering hardware and software malfunctions not caused by misuse or physical damage.
Do you accept returns?
Yes - Shop risk-free with easy returns. Read our return policy
🚚 Shipping & Delivery
Do you deliver across the UAE?
Yes, we offer fast delivery across all Emirates - usually within 1–3 business days.
Is cash on delivery (COD) available?
Yes, COD is available in all cities like Dubai, Abu Dhabi, Sharjah, and more.
How much is the delivery fee?
We are exclusively providing free delivery across UAE.
💳 Payment & Order Process
What payment methods do you accept?
We are currently accepting COD (Cash on Delivery). Soon we will start accepting credit/debit cards, Apple Pay, and Tabby/Tamara
How do I place an order?
Simply click "Add to Cart" and complete checkout. You’ll receive a confirmation instantly.
Is my payment information secure?
Yes, our store is powered by Shopify and uses industry-standard encryption to protect your data.
🧑💼 Business & Bulk Orders
Can I get a bulk discount for corporate or educational use?
Yes, we offer bulk pricing. Contact us directly by visiting our Business Solutions page for a custom quote.
Do you sell to schools or resellers?
Yes, we support business partnerships and resale clients. Let's talk!
🌍 Local Market Relevance
Are Arabic keyboards available?
Some models come with bilingual keyboards. Check the product details or ask us.
Do you ship to other GCC countries?
Currently we serve only the UAE, but expansion is coming soon. Other GCC customers are catered with custom orders. Contact us for orders outside UAE.
Can I pick up the laptop from your store?
Yes, pickup is available. You can contact us if you want to visit & take your laptop.
📞 After-Sales Support
Who do I contact if I have an issue with my laptop?
Reach out to our customer care via WhatsApp OR email — we’re here to help.